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Front Desk Assistant Information

Front Desk Assistant

Primary Responsibilities

  • Be the first to greet, warmly welcome, and check in clients

  • Answer phones promptly and professionally

  • Schedule appointments, re-schedule and cancel appointments as needed

  • Promptly respond to emails and inquiries about all services provided

  • Process payments (private pay and insurance)

  • Submit insurance claims and learn the ins and outs of insurance billing for our practice (there will be extensive training on this)

  • Research insurance coverage for clients as needed

  • Manage schedule for 9+ providers.

  • Organize medical charts

  • Other misc. tasks include: ensure that the waiting areas and front desk are clean and organized, maintain coffee bar area and keep amenities stocked and organized, assist with linen washing, folding, organizing, and re-stocking of supplies

  • Communicate with team members in a professional and courteous manner

  • Maintain strict confidentiality for all clients!

  • Attend and participate in team meetings. Communicate feedback, concerns, and questions in timely manner to supervisor.

Compensation & Benefits

  • $17 to $22 per hour. Pay is based on experience.

  • Retail and service discount


Required Qualifications

  • High school diploma, GED, or equivalent.

  • 2 years customer service experience

  • Experience and knowledge using a computer for scheduling, email response, etc.

  • Maintain client confidentiality and adhere to HIPAA requirements.

  • Satisfactory results of background and reference check.

  • You must be professional, organized, and skilled at multi-tasking.

Join our team!
Type of employment seeking:
Upload Cover Letter & Resume (combine into one file)

Thank you for your interest! We'll be in touch soon!

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