Primary Responsibilities​​

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• Be the first to greet, warmly welcome, and check in clients

• Answer phones promptly and professionally

• Schedule appointments, re-schedule and cancel appointments as needed

• Promptly respond to emails and inquiries about all services provided

• Process payments (private pay and insurance)

• Submit insurance claims and learn the ins and outs of insurance billing for our practice (there will be extensive training on this)

• Research insurance coverage for clients as needed

• Manage schedule for 9+ providers.

• Organize medical charts

• Other misc. tasks include: ensure that the waiting areas and front desk are clean and organized, maintain coffee bar area and keep amenities stocked and organized, assist with linen washing, folding, organizing, and re-stocking of supplies

• Communicate with team members in a professional and courteous manner

• Maintain strict confidentiality for all clients!

• Attend and participate in team meetings. Communicate feedback, concerns, and questions in timely manner to supervisor.

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Compensation & Benefits

• $17 to $22 per hour. Pay is based on experience.

• Retail and service discount

Required Qualifications​​

• High school diploma, GED, or equivalent.

• 2 years customer service experience

• Experience and knowledge using a computer for scheduling, email response, etc.

• Maintain client confidentiality and adhere to HIPAA requirements.

• Satisfactory results of background and reference check.

• You must be professional, organized, and skilled at multi-tasking.